Domains.mom is a Canada Owned Website. Domains.mom complies with the Canada framework which is dictated and set forth by the Canada Online Privacy rules regarding the collection, use, and retention of personal data from European Union member countries. Domains.mom further complies with the Canada Online Privacy Protection Act and the Children's Online Privacy Protection Act (COPPA).
What Information Domains.mom Collects
Domains.mom must collect certain personal data in order to conduct business, provide customer service and provide a customer with relevant requested services. Personal information is collected from customers when a customer contacts Domains.mom through the website, when a customer purchases a domain, whenever a customer fills out a contact form on the Domains.mom platform; when a customer submits payment to Domains.mom; and when a customer contacts Domains.mom via phone or chat. Domains.mom will further collect certain personal information from customers as needed in order to continue to provide services to its customers and as required by any relevant law, rule, regulation, and other method that ensures the safety of Domains.mom, its customers, and the general public.
Domains.mom collects customers' relevant personal information, including but not limited to: name, address, phone number, fax number (if applicable), email address and other data used to directly or indirectly to identify you in connection to your use of Domains.mom's services. Many products/services may require a customer to provide Domains.mom with additional information such as credit card information, associated billing information, or other financial and payment information. In order to protect Domains.mom and its customers, as well as intellectual property rights, Domains.mom may require customers to provide government identification and/or other documentation as proof of identity and physical address.
Why Domains.mom Collects This Information
Domains.mom collects customer information for several reasons, including but not limited to: following relevant and required ICANN data collection requirements, along with and to abide and comply with United States laws, rules, and regulations. Further, Domains.mom collects such information in order to allow Domains.mom to:
a.To personalize customer experience - customer information helps Domains.mom better respond to customer's individual needs.
b.To improve the Domains.mom website and services - Domains.mom continually strives to improve its website offerings and services based on the information and feedback received from customers.
c.To improve customer service - customer information helps Domains.mom more effectively respond to specific customer service requests and support needs. Should a customer contact Domains.mom for service or support, it will keep an internal record of such correspondence, whether email or telephone call, along with an internal record of support given.
d.To process transactions - other than specifically provided in this provision, or required by law, customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without direct and express customer consent.
e.To send periodic emails - customer email addresses provided for order processing, will be used to send customers relevant and pertinent information and updates pertaining to their Domains.mom account and registered domain names and/or other services. These communications include, but are not limited, to: Domains.mom updates and questions or concerns regarding the customer, their account, or specific services. If a customer chooses to opt-in to a mailing list, they will receive email communications that may include company news, updates, related product or service information, as set per email preferences which is customizable from within each users' account.
f.Domain ownership information - Domains.mom.com sells domain names, and all domain name purchases require registrant information in order to complete the purchase and facilitate the transfer of the domain name. The information provided by a customer when purchasing a domain can and will be used to transfer ownership of said domain names. The registration information provided for a domain is recorded and shared with trusted parties in order to deliver such purchases to domain buyers. If a customer does not opt-in for privacy protection, the whois information provided when buying domain names may be shared via a public record called "whois".
How Domains.mom Collects this Information
Domains.mom utilizes basic required security measures to maintain the safety of customers' basic personal information. (We do NOT collect or store credit card data) (We do not process any payment gateway process on our website) But Customer basic information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the company's customer information database. This database and the basic information contained within are only accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
Domains.mom, like most companies, obtains basic information about its customers when they register to use our website and stores this basic information in its internal databases. This information may include but is not limited to: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring entry/exit pages, operating system, date/time stamp and/or clickstream data, and other data that could directly or indirectly identify you. Domains.mom uses this information to help personalize your experience and search results, diagnose problems with its systems, to administer the services on this site, and for other corporate uses.
How Domains.mom Uses this Information
Domains.mom must first and foremost abide by local law. As a Canada company, Domains.mom will first abide by Ontario, before Canada laws and regulations when two laws might differ and/or conflict with one another.
Domains.mom securely holds on to personal data internally. Such data can be held indefinitely in order to keep accurate records that may be required under local law and regulation.
Domains.mom uses customer information to communicate directly with their customers. It is important for customers to keep their email address up to date and check their email regularly for updates regarding a Domains.mom account.
Domains.mom may have the need to provide customer information to third parties for certain services required by Domains.mom, including but not limited to, technical support services, shipping of goods or services, customer relationship management, SMS delivery, Collections Agencies, registry compliance, law enforcement, among other third parties for other similar such reasons. When a domain is purchased which is managed at a partner registrar, Domains.mom reserves the right to automatically push said domain name(s) into an account at that domain name registrar in order to provide the relevant purchased product(s) to the customer. Domains.mom will only share information that is necessary for the third party to provide the required services. This information will not be sold nor voluntarily disseminated unless reasonably needed at Domains.mom's sole discretion.
When a Domains.mom account is cancelled/suspended/terminated, either voluntarily or involuntarily, this does not mean that the customer's personally identifiable information has been deleted entirely from Domains.mom's systems and databases. Some or all this information may be retained by Domains.mom, including but not limited, to comply with legal obligations, resolve disputes, prevent fraud and/or enforce company agreements. In addition, you will not be able to submit a form on this website without providing the exact information required to complete that specific action. It is forbidden and against of ICANN's rules to provide false Registrant information about any domain name registration(s). Providing false or fake information may and will result in suspension of the customer's Domains.mom account and forfeiture of any related domain name(s) registered with Domains.mom or any of its affiliate companies or domain name registrars.
To Access, Update, or Delete Your Personal Information
You have the right to correct any personal information held about you that is inaccurate or incomplete. If there is information located on Domains.mom servers you wish to correct, you will be required to login to your account and update the appropriate information. This includes account owner information, information submitted for various products and services offered through this website, including but not limited to purchased domain names and payment methods linked to your account.
You have the right issue a request that Domains.mom delete your personal data. Domains.mom will review your request and delete data if possible. Domains.mom reserves the right, in its sole discretion, to retain any personal data. Personal data may be retained for several reasons, including, but not limited to: fraud mitigation; preserving or enforcing legal and/or contractual rights; data retention mandated by local law, domain registrars processing of your data, relevant domain registries, contracts, or reasons necessary to Domains.mom's business and operate such services. If you wish to have your data erased, you can use the contact details found on the bottom of this page, please provide as many details as possible as to your request, and the company will determine if you have a valid basis for the erasure of your data. If you have questions about data retention you may contact us with your questions or concerns. You have the right to lodge a complaint with a relevant supervisory authority.
Domains.mom.com may share your personal information with affiliated companies within its corporate family and other third-parties that integrate with Domains.mom services, and to provide products and services, including but not limited to: Customer Relationship Management; processing payments; fraud prevention; management of domain names; and serving advertisements. Many of these third parties are affiliate companies, and work in conjunction with Domains.mom to provide customers the products and services provided by Domains.mom to Domains.mom's customers.
Targeted ads may be provided to Domains.mom customers based upon their webpages and Internet activity. These ads and offers may be displayed as product banners provided while you are engaged in Internet browsing or using Domains.mom.com and its services. In some instances, Domains.mom partners with third parties to manage advertising, including targeted advertising on Domains.mom webpages and other websites. These third-party partners may use certain data collection tools such as cookies in order to collect information about customer activities to provide customers with customized advertisements. When possible, such providers will give ways to opt-out of any such advertisements.
Some Internet browsers may allow users to receive notifications when a website is utilizing tracking technology and may allow that user to use a "do not track" signal. There is no industry standard or agreement among industry participates as to what this "do not track" signal entails. As there is not set definition or regulation regarding this process, Domains.mom does not make any adjustments or alternations in its operating processes when a "do not track" signal is received from an Internet browser.
If Domains.mom were to merge with another company or if Domains.mom is involved in an acquisition or sale of all a substantial portion of assets, or other similar sale transaction, your information will be transferred as part of that transaction and you will be notified by email and/or notice on Domains.mom website of any such transfer and any choices you may have regarding your information.